About Our Products

What types of extractor fans do you offer?
We specialise in premium bathroom extractor fans, kitchen extractor fans, and commercial-grade ventilation systems. Our products are designed for both residential and commercial applications, offering efficient air extraction with stylish designs to complement any space.
Are your bathroom wall panels easy to install?
Yes, our bathroom wall panels are designed for straightforward installation. They come with clear fitting instructions and are suitable for both DIY enthusiasts and professional installers. For commercial projects, we recommend professional installation to ensure optimal performance.
How do I choose the right extractor fan for my space?
The right extractor fan depends on your room size and usage. Our ventilation specialists can advise you on the perfect solution – simply contact us at [email protected] with your room dimensions and requirements.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our systems.
Can I change or cancel my order after payment?
You may request changes or cancellation within 24 hours of placing your order. Please contact our customer service team immediately at [email protected] with your order number.

Delivery Information

How long does delivery take?
We process all orders within 1-2 working days. Delivery times then depend on your chosen shipping method:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch (£12.95)
– Free Shipping (EMS for orders over £50): 15-25 days after dispatch
Do you deliver to my country?
We deliver globally to most countries, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
We’ll email you a tracking number as soon as your order is dispatched. You can use this to monitor your package’s journey with the carrier (DHL, FedEx or EMS).
Do you offer express delivery?
For urgent commercial orders, please contact us before placing your order and we’ll explore expedited shipping options for you.

Returns & Warranty

What is your returns policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all accessories. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a tracked service for returns.
Do your products come with a warranty?
Yes, all our ventilation products come with manufacturer’s warranties ranging from 1-3 years depending on the product. Warranty details are included with your purchase.

Technical Support

What should I do if my extractor fan isn’t working properly?
First check the installation and power supply. If issues persist, contact our technical support team at [email protected] with your order number and a description of the problem. We’ll guide you through troubleshooting or warranty claims.
Can you provide installation advice?
Yes, our team can provide general installation guidance for our products. For complex commercial installations, we recommend consulting with a qualified ventilation specialist.

Still Have Questions?

Our customer service team is always happy to help with any queries about our bathroom extractor fans, wall panels, or commercial ventilation systems. Contact us at:

Email: [email protected]
Wall Vent Pro Sales
13 Stonebridgegate, Ripon, GB CH1O 2UA