Privacy Policy

Last Updated: [Insert Date]

At Wall Vent Pro Sales (“we”, “us”, or “our”), operating at www.wallventpro.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium ventilation products including bathroom extractor fans, wall panels, and commercial ventilation systems.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, billing/shipping address when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely via our PCI-compliant payment gateway), PayPal email (when using PayPal). We do not store full card details on our systems.
• Transaction Data: Purchase history, order details, product preferences.
• Technical Data: IP address, browser type, device information, operating system, referring URLs.
• Usage Data: Pages visited, time spent on site, click patterns, search queries.
• Communication Data: Correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We process your data for the following purposes:

• To process and fulfill your orders for bathroom and kitchen extractor fans, wall panels, and commercial ventilation systems
• To provide secure payment processing with Visa, MasterCard, JCB, and PayPal
• To offer customer support and handle warranty claims
• To improve our website functionality and user experience
• To send order confirmations, delivery updates, and service-related communications
• To conduct analytics for business optimization (in aggregated, non-identifiable form)
• To comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To complete transactions (PayPal, card networks)
• Shipping Providers: To deliver your orders
• Service Providers: IT support, analytics, marketing agencies (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws using Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Regular security audits and vulnerability testing
• Limited employee access to personal data
• Secure data storage with access controls

6. Data Retention

We retain personal data only as long as necessary:

• Order information: 7 years for tax and warranty purposes
• Customer accounts: Until deletion request
• Marketing data: Until consent withdrawal

7. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request erasure of your data (subject to legal requirements)
• Restrict or object to processing
• Data portability for transfer to another service
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functions (e.g., shopping cart)
• Analyze site usage to improve performance
• Remember preferences for returning customers

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us