Term and Conditions

Last Updated: [Insert Date]

Welcome to Wall Vent Pro Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website wallventpro.com and all purchases made through it. By accessing our site or placing an order, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. You must not:

• Use our site in any way that breaches any applicable local, national, or international law
• Copy, reproduce, or distribute any content without our express permission
• Attempt to gain unauthorized access to our systems

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our prior written consent.

2. Product Information

2.1 Product Descriptions

We take care to ensure our product descriptions for bathroom extractor fans, wall panels, and commercial ventilation systems are accurate. However:

• Minor variations in color or design may occur
• Product specifications may change without notice
• Images are for illustrative purposes only

2.2 Technical Suitability

It is your responsibility to ensure products are suitable for your intended use. We provide technical specifications but cannot guarantee suitability for specific installations.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are only binding when we issue an order confirmation.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of order. Your card will be charged when we process your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship globally except certain remote areas in Asia. Customers are responsible for any customs duties, taxes, or import fees.

4.4 Delivery Issues

You must inspect goods upon delivery. Report any damage or discrepancies within 48 hours by emailing [email protected] with photos.

5. Returns and Refunds

5.1 Return Policy

You may return unused, uninstalled items in original packaging within 15 days of delivery. Non-returnable items include:

• Installed bathroom wall panels
• Commercial extractors with opened packaging
• Custom-cut bathroom wall panels
• Products showing installation attempts

5.2 Return Process

1. Email [email protected] with your request
2. Wait for Return Authorization (RMA)
3. Ship items back with RMA clearly marked
4. Allow 3 business days for inspection after receipt

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after approval. Original shipping fees are non-refundable unless due to our error.

6. Warranties and Liability

6.1 Product Warranties

Our products come with manufacturer warranties as specified in product documentation. These warranties are in addition to your statutory rights.

6.2 Limitation of Liability

We are not liable for:

• Indirect or consequential losses
• Improper installation or use of products
• Events beyond our reasonable control

Our total liability for any claim shall not exceed the purchase price of the relevant products.

7. General Provisions

7.1 Changes to Terms

We may update these terms at any time. Continued use of our site constitutes acceptance of the revised terms.

7.2 Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

7.3 Contact Information

For any questions about these terms, please contact us at:

Wall Vent Pro Sales
13 Stonebridgegate, Ripon, GB CH1O 2UA
Email: [email protected]